File a claim

To get your claim started please select your covered product below.

CREDIT CARD CLAIMS

To file a claim, start by downloading the applicable form. Then, complete the form and send it to us via one of the methods outlined below.
You can login to your account or create an account to easily upload your form(s) and supporting documents online.

1

Download

2

Complete

3

Send
Send Completed Form

Send the completed form(s)

ONLINE

Login to upload your forms and supporting documents online.

Mail
Assurant
Financial Claims
P.O. Box 7000
Kingston, ON K7L 5V3
Assurant
P.O. Box 7200
Kingston, ON K7L 5V5
 

 


Please allow 15 business days for claim processing after all relevant documentation and information is received. Please note that you are responsible for any charges incurred for the completion of all forms, and the provision of all supplemental documentation. An incomplete submission of the requested documentation and claim form could result in a delay of the assessment of your claim. You are responsible for continuing to make your regular scheduled payments until a decision is made by us on any claim submitted.

El registro de cuenta para el Plan de Protección de Préstamos Personales no está disponible en este momento. Si necesita presentar una reclamación para recibir alguno de esos beneficios, por favor llámenos al 1-800-981-8888 de lunes a viernes de 8:00 a.m. a 5:00 p.m. (AST) para asistirle.