Have questions?

You can visit our FAQ section to get information on filing a claim or checking your claim status.

Can’t find what you’re looking for? Or need to chat with a person?

Give us a call

1-800-361-5344

Write us

Assurant, Financial Claims
P.O. Box 7000
Kingston, ON K7L 5V3

FaxFax us

1-800-645-9405

FAQ

We have answers! 

Here you can find answers to commonly asked questions about filing a claim and checking your claim status.

FILE A CLAIM

1. How do I file a claim on my account/loan?

You can get your claim started by downloading a claim form.

Then, if you are filing a claim for an auto loan, send the documents to the address or fax number on the claim form.

If you are filing a claim for insurance on your credit card, login or create an account to upload the form and applicable supporting documents online. You can also mail or fax the completed form to us.

Please note that you are responsible for any charges incurred for the completion of all forms, and the provision of all supplemental documentation. An incomplete submission of the requested documentation and claim form could result in a delay of the assessment of your claim. You are responsible for continuing to make your regular scheduled payments until a decision is made by us on any claim submitted.

2. What supporting documents are needed for my claim?

The following supporting documents are necessary to adjudicate your claim:

Loss of LifeDeath Certificate
Attending Physician Statement
Estate Authorization Form
UnemploymentEmployer Statement or Record of Employment
DisabilityAttending Physician Statement
Employer Statement or Record of Employment
Self-Employment Affidavit (if applicable)
DismembermentAttending Physician Statement
HospitalizationDischarge Summary
Attending Physician Statement
Critical/ Terminal IllnessAttending Physician Statement
Loss of Self-Employment

Financial records
Copies of business licence or articles of incorporation
Self-Employment Affidavit (if applicable)

3. I am filing a claim for insurance on my credit card. If I don’t have all of the necessary claim documents can I come back later to upload?

Yes at anytime throughout the claim process you can click “Save and Exit”. This will save your progress so you can come back later to upload supporting documents.

When you have the necessary information you can login to your account to add more information and upload additional documents for your claim.

4. I filed a claim, what happens next?

Please allow 15 business days for claim processing after all relevant documentation and information is received. Keep in mind that any missing or incomplete information will cause delays in the claim review process.  It is important that you read your claim form and instructions carefully and provide all required information. You are responsible for continuing to make your regular scheduled payments until a decision is made by us on any claim submitted.
Once your claim has been processed, we will respond to you by regular mail. We will provide you with a claim number which you can use to monitor the status online.

5. I filed a claim but have not received a response. What should I do?

If you do not receive any correspondence within 15 days of sending us all necessary documentation for your claim, please contact us

CHECK CLAIM STATUS

1. How do I check the status of a claim? 

You can check the status of a claim right here on our website.

2. There is more than one claim associated with my account/loan number. How do I know which claim to select?

If more than one claim number matches the account/loan number that is entered, a list will be displayed. The “date of loss” column will help you to decide which claim to view. 

The date of loss is:

  • The date of death for a loss of life claim.
  • The first day of unemployment for an involuntary unemployment or leave of absence claim.
  • The date disability began for a disability claim.
  • The date admitted to hospital for a hospitalization claim.

3. How do I check past activity for my claim?  

When you check the status of your claim online, your current claim status is at the top of the page. Scroll down to “History” to see past activity for your claim. 

4. How do I know if a decision has been made on my claim submission?

You can find out if a decision has been made by checking your claim status  online.

5. I am trying to check the status of my claim but am being told that that it is “temporarily unavailable”. What should I do? 

You can check the status of your claim from 3 a.m. until midnight EST. Occasionally the service may be unavailable due to site maintenance or technical issues. During regular hours of availability please wait before trying again. If the problem persists please contact us.

TECHNICAL SUPPORT

1. Does my browser need to accept cookies?

Yes, in order to use this website your browser MUST accept cookies.

2. Must Javascript be turned on?

No, Javascript does not need to be turned on, but enabling it will enhance your browsing experience.

3. Who do I contact if the website isn’t working properly?

Please contact us if the website isn’t working properly.