File a claim

To get your claim started please select below the product related to your insurance.
To get your claim started please select your covered product below.

CREDIT CARD CLAIMS

To file a claim, start by downloading the applicable form. Then, complete the form and send it to us via one of the methods outlined below.
You can login to your account or create an account to easily upload your form(s) and supporting documents online.

1

Download

2

Complete

3

Send
Send Completed Form

Send the completed form(s)

ONLINE

Login to upload your forms and supporting documents online.

Mail
Assurant
PO Box 195167
San Juan, PR 00919
 

 


Please allow 15 business days for claim processing after all relevant documentation and information is received. Please note that you are responsible for any charges incurred for the completion of all forms, and the provision of all supplemental documentation. An incomplete submission of the requested documentation and claim form could result in a delay of the assessment of your claim. You are responsible for continuing to make your regular scheduled payments until a decision is made by us on any claim submitted.

Account registration for Personal Loan Protection Plan not available at this moment. If you need to file a claim to receive any of those benefits, please call us at 1-800-981-8888 Monday through Friday 8:00 AM to 5:00 PM (AST) to assist you.